Refund policy

Returns and Cancellations

• Standard sizes (dresses, tops, skirts, veils, belts) | You can cancel free of charge within 48 hours of ordering, before we start making your piece. You can return your order within 14 days of delivery for a refund. The piece must be unused, odour free and spotless, in the same condition it left our studio. We recommend trying your piece on in a clean room, without heels. Heels can damage the hemline.
• Made to measure | You can cancel free of charge within 48 hours of ordering. After 48 hours we have started on your piece, and we refund 50% of the price. Made to measure pieces cannot be exchanged or returned.
• Fabric swatches | Swatches cannot be returned or refunded.
• How to return | Write to contact@vitveis.com within 14 days of delivery. We send you the return address. Return shipping is at the customer's expense. We inspect every return. If a piece is worn, marked or damaged, we may reduce or refuse the refund. We refund within 14 days of receiving the piece, to the payment method you used.
• Appointments | You can move or cancel your appointment free of charge up to 48 hours before. After that the fee is not refunded, but write to us and we will try to find you a new time.

Complaints

• Notify us within 14 days of delivery if you believe there's a production fault. We'll assess the issue based on provided documentation. For valid complaints, we aim for a mutually satisfactory resolution. Returns must comply with our return policy.