FAQ
What is the Delivery Time?
VITVEIS pieces are made to order, so delivery time depends on the style. While the cutting and sewing take only a few days, meticulous planning due to high demand and fabric acquisition contributes to the overall lead time.
Delivery takes 2 to 12 weeks. It depends on the style. Each product page shows its own time.
Urgent orders are subject to availability. Contact us for urgent order inquiries, we would be more than happy to help!
How Do I Place My Order Online?
Simply select your dress, then measure yourself to choose your size, complete the order on our website, and add any necessary information or comments in the notes section. Our team is available via email for any assistance and will follow up with information after the order is placed.
What Size Do I Order?
Refer to our size chart and measure yourself following our guide. Order based on your largest measurement. Not sure? Contact our team at contact@vitveis.com for guidance. Made to measure is possible on request, for an extra fee.
How Do I Take My Measurements?
Follow our size guide, measuring without clothing, wearing your desired heel height, and a similar bra to be worn under the dress. Avoid pulling the tape too tightly and measure as applicable to your item.
What Underwear Should I Wear?
For seamless blending, opt for skin-colored underwear. Most dresses accommodate bras; for backless dresses, consider adhesive cups for support and shapewear. Our dresses are made to have a light and natural fit, they do not shape your body.
Do I Need Alterations?
For made-to-order bridal dresses, alterations by an external tailor are customary to get the optimal personal fit, and not included in the price. A made to measure dress usually only needs the length adjusted. Consult an experienced bridal seamstress well in advance for availability.
Can I Customize or Alter Designs?
While we value the integrity of our designs, smaller alterations may be considered upon request, ensuring they align with our design without pattern modifications. Contact our team for more information.
Will My Dress Be Perfect?
Our dresses undergo rigorous professional quality control. Although handcrafted, minor variations may occur, but these won't compromise quality or design.
Can I Be Assured of Your Business?
Our 20-year reputation for excellence precedes us, backed by satisfied customers and a track record of precision, high-quality service, and exceptional products worldwide. We kindly invite you to check out our 5 star google rating!
Can I Find VITVEIS Dresses in Physical Stores?
Yes. You can try our dresses in our own showroom in Oslo, by appointment, and at three bridal retailers. Ordering online from us gives you direct contact and support.
Where Are Your Dresses Made?
All our products are handmade in Europe, - crafted in our manufacturing atelier located in Riga, Latvia, reflecting ethical and sustainable practices.
Where Do the Goods Ship From?
International orders ship from Latvia within the EU, while Norwegian orders dispatch from our Oslo office.
How Do I Know the Shipping Costs?
We offer free shipping within the EU and to Norway. For other destinations, consult our terms for freight prices displayed at checkout, contingent on the item's size.
Do I Need to Pay Import Duties and Taxes?
In Norway, no. The price includes 25% Norwegian MVA and customs. We bring your order to Oslo and send it to you from there. Customers in other countries outside the EU may be subject to import duties and taxes. We recommend checking with your country's customs department for estimated costs.
Can I Return or Cancel My Order?
Standard sizes: you can cancel free of charge within 48 hours of ordering, and return within 14 days of delivery for a refund. The piece must be unused, odour free and spotless. Made to measure: you can cancel free of charge within 48 hours. After that we refund 50% of the price, and the piece cannot be exchanged or returned. Fabric swatches cannot be returned. Return shipping is at the customer's expense. Read the full rules in our return and refund policy.