SHOP policy

Order Policy for Wedding Dresses

1. General Terms & Conditions

SIA SADONI Global, based in Riga, Latvia, operates the online shop www.vitveis.com. All orders, deliveries, and services are exclusively governed by the following terms and conditions. Any deviations require written agreement from us. We prioritize providing top-quality service and products. Review the terms upon purchase approval and feel free to contact us for any clarifications.

2. Contracts

  • By completing the order form on our website, you're making a binding offer for a purchase contract. Upon receiving your order, we'll send an email confirming receipt, but this doesn't signify acceptance.
  • Acceptance and the formation of a contract occur only after full payment is confirmed and we have accepted the order.

3. Prices and Product Presentation

  • Prices listed on our website upon ordering apply, excluding shipping costs. VAT is included for EU countries and for Norway. For other non-EU countries VAT is not included in the prices, - read more about VAT below! 

4. Payment

  • The purchase price becomes due immediately upon order acceptance and is payable only via credit card, charged upon order receipt.

5. Sizes

  • Please note that all VITVEIS products, including bridal and evening dresses, are made to order. We do not carry stock of these items.
  • European sizes EU 32-42 are available for all items, with select items available up to sizes 44-48. 
  • Correct sizing and measuring is crucial. Refer to our size chart; we can also assist in determining the best size. Smaller alterations for bridal outfits are often necessary and not included in the price.

6. Returns and Cancellations

  • Standard sizes (dresses, tops, skirts, veils, belts) | You can cancel free of charge within 48 hours of ordering, before we start making your piece. You can return your order within 14 days of delivery for a refund. The piece must be unused, odour free and spotless, in the same condition it left our studio. We recommend trying your piece on in a clean room, without heels. Heels can damage the hemline.
  • Made to measure | You can cancel free of charge within 48 hours of ordering. After 48 hours we have started on your piece, and we refund 50% of the price. Made to measure pieces cannot be exchanged or returned.
  • Fabric swatches | Swatches cannot be returned or refunded.
  • How to return | Write to contact@vitveis.com within 14 days of delivery. We send you the return address. Return shipping is at the customer's expense. We inspect every return. If a piece is worn, marked or damaged, we may reduce or refuse the refund. We refund within 14 days of receiving the piece, to the payment method you used.
  • Appointments | You can move or cancel your appointment free of charge up to 48 hours before. After that the fee is not refunded, but write to us and we will try to find you a new time.

7. Complaints

  • Notify us within 14 days of delivery if you believe there's a production fault. We'll assess the issue based on provided documentation. For valid complaints, we aim for a mutually satisfactory resolution. Returns must comply with our return policy.

8. Shipping & Dispatch

  • Goods will be dispatched after full payment to your specified address via post service or FedEx courier. All our goods originate from Latvia.
  • Shipping within the EU incurs minimal transport risk; non-EU destinations carry shipping risks and costs borne by the customer.

9. VAT, Import Duties & Local Taxes | Non-EU Countries

  • Norway: prices include 25% Norwegian VAT (MVA) and customs. We import your order to Oslo and send it to you from there. You pay nothing extra on delivery.
  • Orders shipped to other countries outside the EU may be subject to VAT, import duties, or other local taxes imposed by the destination country's customs authorities. These charges will typically be assessed once the package reaches your country. Please check with your local customs rules for import from EU before placing your order.
  • The customer is solely responsible for paying any additional charges related to VAT, import duties, or other local taxes imposed by the destination country. SIA SADONI Global bears no responsibility for these taxes or duties and cannot predict their amount or impact on the final cost of the order. Please consider these potential additional costs when making your purchase.

10. Retention of Title

  • Goods remain the property of the seller until full payment is received.

11. Liability

  • For damaged, defective, or incorrect deliveries, notify us in writing. Our obligation is to replace or repair such goods within reasonable time.